Technician Training Opportunities

District Technicians must register through the Staff Development Registration System

CAMPUS NETWORK SUPPORT

GE 1111 Troubleshooting VOIP Telephony

The Technician will learn how to efficiently troubleshoot VoIP telephones while also identifying the processes and procedures involving their support.

Syllabus - Click Here (Under Construction)
Registration Link - Coming Soon
Date & Time: TBA

GE 1121 Troubleshooting Network Connectivity: Wired and Wireless​

The Technician will learn how to efficiently troubleshoot both wired and wireless network connectivity while also identifying the processes and procedures involving their support.

Syllabus - Click Here (Under Construction)
Registration Link - Coming Soon
Date & Time: TBA

GE 1131 Maintaining and Evaluating the Network Closet: MDF/IDF/AP Expectations

The Technician will learn how to efficiently help the Network Infrastructure and Communications team with the network hardware while also identifying the processes and procedures involving their support.

Syllabus - Click Here (Under Construction)
​Registration Link - Coming Soon
​Date & Time: TBA

CAMPUS TESTING SUPPORT

GE 1201 Beginning-to-End Testing Setup and Support - New Technicians Only

This course is for new Technicians only. The Technician will identify the processes preceding, during, and proceeding campus network examinations. This course will cover the expectations of the technician during state testing, including proper communication, preparation, attendance, and documentation.

Syllabus - Click Here
Course Documentation - Click Here
Registration Link - Click the date and time below to take you to the applicable registration page.
​Date & Time: ​January 9th @ 9:00AM - 10:00AM
                      January 10th @ 1:00PM - 2:00PM

GE 1202 Beginning-to-End Testing Setup and Support

The Technician will identify the processes preceding, during, and proceeding campus network examinations. ​This course will cover the expectations of the technician during state testing, including proper communication, preparation, attendance, and documentation.

Syllabus - Click Here
Course Documentation - Click Here
Registration Link - Click the date and time below to take you to the applicable registration page.
​Date & Time: January 9th @ 10:00AM - 11:00AM
                      January 9th @ 1:00PM - 2:00PM
                      January 10th @ 9:00AM - 10:00AM
                      January 10th @ 10:00AM - 11:00AM

GE 1261 State Testing Processes and Procedures for Technicians - Oath Signing

Participants will review current standards and requirements for technicians with regard to preparation for State Testing and sign the associated oath. This course is required in order to assist with State Testing, such as TELPAS and STAAR.

Date & Time: October 17th

*All Technicians are automatically signed up for this class as soon as it is scheduled with the CFISD Testing Department. There is no syllabus or registration link for this course.

ENGAGEMENT AND SUPPORT

GE 1301 Connecting with the Customer

Technicians will discuss and share proven methods to engage customers in the solution process.

Syllabus - Click Here (Under Construction)
​Registration Link - Coming Soon
​Date & TIme: TBA

GE 1302 New Technician Customer Support Training

New Technicians will attend this course to learn about the CFISD Technology Department. The agenda will include various items from our department's Vision, Mission, and Values to using iSupport effectively.

​Course Documentation - Here
​​Date & Time: September 12th @ 8:00AM

*All new Technicians are automatically signed up for this class as soon as it is scheduled as needed during the year.

HARDWARE SUPPORT

GE 1432 Yoga 460 Online Hardware Training (Level 1)

The Technician will learn to work with multiple components of the Lenovo Yoga 460 laptop. A series of videos and comprehension questions will aim to deliver a self-paced, online environment from which the technician will gain the knowledge to remove and replace the laptop components. 

Syllabus - Click Here
​Google Classroom Link
​Class Code: d3w7ef
Registration Link - Click Here

GE 2432 Yoga 460 Hands-On Hardware Training (Level 2)

The Technician will receive hands-on training with the hardware components of a Yoga 460 laptop.

Syllabus - Click Here (Under Construction)
​Registration Link - Coming Soon
Date & Time: TBA

GE 1433 Yoga 370 Online Hardware Training (Level 1)

​The Technician will learn to work with multiple components of the Lenovo Yoga 370 laptop. A series of videos and comprehension questions will aim to deliver a self-paced, online environment from which the technician will gain the knowledge to remove and replace the laptop components. 

Syllabus - Click Here
Google Classroom Link
Class Code: vo3ikd
Registration Link - Click Here

GE 2433 Yoga 370 Hands-On Hardware Training (Level 2)

The Technician will receive hands-on training with the hardware components of a Yoga 370.

Syllabus - Click Here (Under Construction)
​Registration Link - Coming Soon
Date & Time: TBA

GE 1434 11e Yoga/Chromebook Online Hardware Training (Level 1)

​The Technician will learn to work with multiple components of the Lenovo Yoga 370 laptop. A series of videos and comprehension questions will aim to deliver a self-paced, online environment from which the technician will gain the knowledge to remove and replace the laptop components. 

Syllabus - Click Here
Google Classroom Link
Class Code: lw4583z
Registration Link - Click Here

GE 2434 11e Yoga/Chromebook Hands-On Hardware Training (Level 2)

The Technician will receive hands-on training with the hardware components of a Yoga 370.

Syllabus - Click Here (Under Construction)
​Registration Link - Coming Soon
Date & Time: TBA

GE 1441 Repairing Printers, Scanners, and Fax Machines

The Technician will learn about the physical components of printers, fax machines, and scanners and the steps to repair them when the need arises. Knowledge of the warranty process will be shared along with an explanation of consumable items.

Syllabus - Click Here
Google Classroom Link
Class Code:
Registration Link - Coming Soon

GE 1442 Printer Logic & Network Printers (Level 1)

The Technician will learn to configure network printer settings and manage their fleet of network printers within the Printer Logic framework. In addition, troubleshooting steps will be outlined to help address common printing problems.

Syllabus - Click Here
Course Documentation - Click Here
Registration Link - Click the date and time below to take you to the applicable registration page.
​Date & Time: October 5th @ 9:00AM - 11:00AM
                      October 5th @ 1:00PM - 3:00PM

GE 1453 Supporting the Raptorware System and Components

The Technician will learn about the Raptor 6 software, including its purpose, installation process, and troubleshooting methodology.

Syllabus - Click Here
​Google Classroom Link
Class Code: 7xinrxe
Registration Link - Click Here

GE 1454  Supporting Food Service Equipment


The Technician will learn to identify Food Service equipment, troubleshoot common issues, image the Point of Sales machine, and follow the correct processes and procedures concerning the Food Service department.

Syllabus - Click Here
Google Classroom Link
​Class Code:
​Registration Link - Coming Soon

GE 1455 Supporting Promethean Panels in the Classroom

The Technician will work with the Promethean panel and the ActivInspire software. They will learn to set it up and troubleshoot common issues.

Syllabus - Click Here
Google Classroom Link
​Class Code:
​Registration Link - Coming Soon

GE 1456 Supporting the Lightspeed Sound System

This training module provides information on troubleshooting the Lightspeed Technologies “Access” system line of products. This module provides knowledge on system components, nomenclature, terminology and basis of design. The seven most common troubleshooting categories are covered with details provided on specific action steps that should be taken to determine the cause of a problem and resolution. The Lightspeed warranty exchange program process is also covered and includes information such as what data should be obtained prior to contacting Lightspeed for warranty replacement equipment.​

Syllabus - Click Here
Google Classroom Link
Class Code:
​Registration Link - Coming Soon

INNOVATION and ACCOUNTABILITY

GE 1501 CFISD Compliance Course (2018-19)

CFISD employees must complete the compliance course at the beginning of every year. It contains ten modules that must be completed. Please complete it at your earliest convenience.

Course Link - Click Here
*No Syllabus is offered with this course, and all employees are already registered.

GE 1502 AUP

Technicians will receive and sign the Acceptable Use Policy (AUP) during one of the schedule Voice of the Customer technician meetings.

Course Documentation - Click Here

​*All Technicians are automatically signed up for this class as soon as it is scheduled. There is no syllabus or registration link for this course.

GE 1511 Enhancing Successful Service Technician Strategies

Under Construction

Syllabus - Click Here (Under Construction)
Registration Link - Coming Soon
​Date & TIme: TBA

GE 1531 Understanding Technician Processes and Procedures

Under Construction

Syllabus - Click Here (Under Construction)
Registration Link - Coming Soon
​Date & Time: TBA

GE 1532 Purchasing for Technicians & Campus Staff

Technicians will gain a better understanding and leverage the tools available for IT purchases within CFISD.

Course Documentation - Click Here
​Registration Link - Click Here
​Date & Time: October 30th 8:00-11:00

GE 1533 App Codes, Definitions, and Licensing Liability for Technicians

This class will help service technicians understand the differences between inventory codes, image codes, and project sheets. It will also explain the guidelines of software licensing within CFISD.

​Course Documentation - Click Here
​Registration Over
​Date & Time: October 23rd 8:00-11:00

GE 1534 Career Cohort Lunch & Learn

Are you interested in a job in procurement. This class will provide you with an overview of different positions within the Acquisitions department at CFISD.

Course Documentation - Click Here
​Registration Link - Coming Soon
Date & Time: October 30th 11:00-1:00

INVENTORY SUPPORT

GE 1611 Managing the Inventory Process

​Technicians will discuss the audit process procedure.  Information will be shared regarding the most efficient means to complete a campus wide inventory audit.  Service Level Agreements associated with the Inventory process will be reviewed to ensure compliance. This course is designed for new Technicians only.

Syllabus - Cick Here
Registration Link - Click the date and time below to take you to the applicable registration page.
​Date & Time: September 20th @ 9:00AM - 10:00AM

GE 1612 Technology Asset Audit Training

​This course is designed to provide participants with the knowledge and tools required to successfully complete the official district Technology Asset Audit.

Syllabus - Click Here
​Registration Link - Click the date and time below to take you to the applicable registration page.
​​Date & Time: October 1st @ 9:00AM - 10:00AM
                      October 1st @ 1:00PM - 2:00PM
                      October 5th @ 8:00AM - 9:00AM
                      October 5th @ 9:30AM - 10:30AM

GE 1631 Inventory: Daily Maintenance/Transfers

This course is designed to introduce the participants to various daily inventory maintenance techniques as well as provide instruction for the proper processing of asset transfers from one location to another.

Syllabus - Click Here
Course Documentation - Click Here
Registration Link - Click the date and time below to take you to the applicable registration page.
Date & Time: September 20th @ 10:30AM - 11:30AM
                      September 21st @ 8:00AM - 9:00AM
                      September 21st @ 9:00AM - 10:00AM
                      September 21st @ 10:00AM - 11:00AM
                      September 21st @ 1:00PM - 2:00PM

SERVICE REQUEST SUPPORT

GE 1701 Utilizing iSupport

Under Construction

Syllabus - Click Here (Under Construction)
Registration Link - Coming Soon
​Date & Time: TBA

GE 1702 iSupport Views

Under Construction

Syllabus - Click Here (Under Construction)
Registration Link - Coming Soon
Date & Time: TBA

GE 1703 iSupport SLAs

Under Construction

Syllabus - Click Here (Under Construction)
Registration Link - Coming Soon
Date & Time: TBA

SOFTWARE SUPPORT

GE 1811 Using OneDrive

Technicians will learn about the One Drive program and how they can utilize it effectively and efficiently.

Syllabus and Course Documentation are Coming Soon
​Registration Link - Click the date and time below to take you to the applicable registration page.
Date & Time: October 3rd @ 9:00AM - 10:00AM
                      January 23rd @ 9:00AM - 11:00AM

GE 1812 Using OneNote

Technicians will learn about the One Note program and how they can utilize it effectively and efficiently.

Syllabus and Course Documentation are Coming Soon
​Registration Link - Click the date and time below to take you to the applicable registration page.
Date & Time: October 10th @ 9:00AM - 10:30AM
                      January 30th @ 9:00AM - 10:30AM

GE 1813 Using Outlook

Technicians will learn about the Outlook program and how to efficiently and effectively use email to communicate via technology successfully

Syllabus and Course Documentation are Coming Soon
​Registration Link - Click the date and time below to take you to the applicable registration page.
​Date & Time: October 3rd @ 10:00AM - 11:00AM
                      January 23rd @ 11:00AM - 12:00AM

GE 1851 WINDOWS 10 CFISD Certification

​Participants will learn how to utilize Windows 10 to its fullest potential. The class will cover subjects including the User Interface, Task Manager, File Manager Hierarchy, Program Files structure, IE vs Edge, Windows Hello, and other features. Following the class, there will be a short test for Windows 10 CFISD Certification. *District provided tablet required for class and certification test.

Syllabus - Click Here (Under Construction)
Registration Link - Coming Soon
​Date & Time: TBA

GE 2851 Windows 10 Troubleshooting

The Technician will learn how to troubleshoot Windows 10.

Syllabus - Click Here (Under Construction)
Registration Link - Coming Soon
​Date & Time: TBA

GE 1871 Using Ivanti (Level 1): Ivanti Workspaces Portal and Imaging

​The Technician will learn the basics of Ivanti Workspaces portal, the patch reboot process, and the imaging process for computers.

Syllabus - Click Here

*This course is offered to brand new technicians as needed. There is no registration link for this course.

GE 2871 Using Ivanti (Level 2): Package Installation Process and Remote Control

The Technician will learn about Security Scan and Inventory scan, Ivanti Workspaces Refresh, the package installation process in-depth, in addition to remote control of computers using a web browser interface.

Syllabus - Click Here
Course Documentation - Coming Soon
Registration Link - Click the date and time below to take you to the applicable registration page.
​Date & Time: October 18th @ 8:00AM - 11:00AM
                      October 18th @ 1:00PM - 4:00PM
                      February 12th @ 7:30AM - 11:00AM
                      February 12th @ 12:00PM - 3:30PM

GE 3871 Using Ivanti (Level 3): Management Console

The Ivanti Level 3 course will introduce Technicians to the Ivanti Management Console.

Syllabus - Click Here
​Course Documentation - Click Here
Registration Link - Click the date and time below to take you to the applicable registration page.
​Date & Time: January 22nd @ 7:00AM - 11:00AM
                      January 22nd @ 12:00PM - 4:00PM
                      January 23rd @ 7:00AM - 11:00AM
                      January 23rd @ 12:00PM - 4:00PM
                      April 23rd @ 7:30AM - 10:30AM
                      April 23rd @ 12:30PM - 3:30PM
                      April 24th @ 7:30AM - 10:30AM
                      April 24th @ 12:30PM - 3:30PM