Technician Training Opportunities
District Technicians must register through the Staff Development Application
Click here to access the Staff Development Registration System
Click here to access the Staff Development Registration System
CAMPUS NETWORK SUPPORT
GE 1111 Troubleshooting VOIP Telephony
Under Construction
GE 1121 Troubleshooting Network Connectivity: Wired and Wireless
Under Construction
GE 2131 Maintaining and Evaluating the Network Closet: MDF/IDF/AP Expectations
Under Construction
CAMPUS TESTING SUPPORT
GE 1261 Telpas Testing For Technicians
Participants will review current standards and requirements for technicians with regard to preparation for TELPAS Testing and sign the associated oath. This course is required in order to assist with TELPAS Testing
ENGAGEMENT AND SUPPORT
GE 1301 Connecting with the Customer
Technicians will discuss and share proven methods to engage customers in the solution process
HARDWARE SUPPORT
GE 2431 Repairing Laptop Computers
The Technician will identify non-Warranty laptop issues and how to repair them
- Identify district adopted laptop models
- Utilizing Hayes TipWeb, determine the warranty of equipment.
- Learn the steps to replace laptop keyboards.
- Learn the steps to replace laptop LCD screens.
GE 1441 Using Printer Logic
The Technician will learn how to adjust network printer settings and manage their fleet of network printers within the PrinterLogic
framework.
Syllabus Link - click here
framework.
Syllabus Link - click here
GE 2441 Repairing Printers, Scanners, and Fax Machines
The Technician will identify non-working printers and the steps to repair.
- Identify district adopted printer models
- Utilizing Hayes TipWeb, determine the warranty of the equipment.
- Identify tool(s) necessary for repair
- Define the consumable items
- Perform basic troubleshooting
GE 2451 Repairing Monitors
The Technician will identify non-Warranty monitors and how to repair them.
- Understand the difference between ViewSomic VG730M and ViewSonic VG730M-# monitors.
- Identify tools necessary for repair
- Learn the steps to dismantle monitors
- Identify the different capacitors that can be found on a monitor power board. Locate and identify the microfarad and voltage ratings.
- Identify bad capacitors.
- Use solder and the soldering iron to remove and replace capacitors.
GE 1453 Supporting the Raptorware System and Components
The Technician will identify the vSoft software and hardware system, and correctly install it at a campus.
- Identify the components of the system
- Understand the purpose of the Raptorware vSoft system
- Learn how to install the vSoft software, Raptor scanner, and Raptor printer.
- Learn how to calibrate the Raptor scanner.
- Learn how to perform a test print of an ID label.
GE 1454 Supporting Food Service Equipment Repairs
The Technician will identify Food Service equipment and learn to troubleshoot common issues.
- Identify the components of the system
- Learn how to reimage a Point of Sale system.
- Troubleshoot common issues
- Identify specific escalation procedures and routes
GE 1455 Supporting Promethean Panels in the Classroom
The Technician will identify the Promethean panel equipment and learn to troubleshoot common issues.
Additional Information
- Identify the components of the system
- Learn how to utilize the ActivInspire software.
- Troubleshoot common issues
- Learn to ink in Microsoft applications - Word and PowerPoint
Additional Information
GE 1461 Managing Device Carts
Under Construction
INNOVATION and ACCOUNTABILITY
GE 1501 Enhancing Successful Service Technician Strategies
Under Construction
GE 1521 Using Your Mobile Device
Under Construction
GE 1531 Understanding Technician Processes and Procedures
Under Construction
GE 1571 Using One Drive
Technicians will learn about the One Drive program and how they can utilize it effectively and efficiently.
GE 1572 Using One Note
Technicians will learn about the One Note program and how they can utilize it effectively and efficiently.
GE 1573 Using Outlook
Technicians will learn about the Outlook program and how to efficiently and effectively use email to communicate via technology successfully
INVENTORY SUPPORT
GE 1601 Managing the Inventory Process
Technicians will discuss the audit process procedure. Information will be shared regarding the most efficient means to complete a campus wide inventory audit. Service Level Agreements associated with the Inventory process will be reviewed to ensure compliance.
GE 1602 Technology Asset Audit Training
This course is designed to provide participants with the knowledge and tools required to successfully complete the official district Technology Asset Audit. The expected outcomes are as follows:
• To understand the importance of the Official District Technology Asset Audit
• To understand each phase of the Official District Technology Asset Audit
• To understand the timelines for each phase of the Official District Technology Asset Audit
• To learn best practices and year to year changes for the Official District Technology Asset Audit
• To understand the importance of the Official District Technology Asset Audit
• To understand each phase of the Official District Technology Asset Audit
• To understand the timelines for each phase of the Official District Technology Asset Audit
• To learn best practices and year to year changes for the Official District Technology Asset Audit
GE 1631 Inventory: Daily Maintenance/Transfers
This course is designed to introduce the participants to various daily inventory maintenance techniques as well as provide instruction for the proper processing of asset transfers from one location to another. The expected outcomes are as follows:
• To understand the different types of inventory transfers (Room to Room, Site to Site and Staff to Staff)
• To understand the process of completing a transfer
• To understand how iSupport is integrated into the transfer process
• To understand the importance of properly transferring items and the effects on the campus inventory
• To understand the different types of inventory transfers (Room to Room, Site to Site and Staff to Staff)
• To understand the process of completing a transfer
• To understand how iSupport is integrated into the transfer process
• To understand the importance of properly transferring items and the effects on the campus inventory
SERVICE REQUEST SUPPORT
GE 1701 Utilizing iSupport
Under Construction
SOFTWARE SUPPORT
GE 1851 WINDOWS 10 CFISD Certification
Participants will learn how to utilize Windows 10 to its fullest potential. The class will cover subjects including the User Interface, Task Manager, File Manager Hierarchy, Program Files structure, IE vs Edge, Windows Hello, and other features. Following the class, there will be a short test for Windows 10 CFISD Certification. *District provided tablet required for class and certification test.
GE 1871 Using LAN Desk - Certification Level 1
This certification course will cover the basics of LANDESK Workspaces, differences between Novell ZENWorks and LANDESK Workspaces, the pull imaging process, and how to troubleshoot software installations. It will also cover some of the ways the district is using LANDESK to improve processes and patching. A short exam will be given following the training in order to obtain the LANDESK Certification Level 1.
Syllabus Link - click here
Syllabus Link - click here
GE 1872 Using LAN Desk - Certification Level 2
This LANDESK certification course will cover higher level troubleshooting of LANDESK, remote control of computers through LANDESK Workspaces, and pushing software through LANDESK Workspaces. Following the main session, a certification test will be given. You must pass this test to move on to the LANDESK Level 3 Certification course. *District provided Surface Pro tablet is required for training and certification test
