Results

The Customer Care Center tracks several key performance indicator results for Technology Services. This data is invaluable in measuring our service level improvement and tracking our continued adherence to Technology Services' Service Level Agreement.   Click here for 2014-2015 results
2015-2016
Year End
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction
July 1, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
June 24, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
 
June 17, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
 
June 10, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
 
June 3, 2016

May 27, 2016
Customer Satisfaction
Customer Satisfaction
Network
Availability
Network
Availability
Service Level Response Time
Service Level Response Time
Customer Care Center Support
Customer Care
 Center Support
 Employee Satisfaction - May
May 20, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
 
May 13, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
 
May 6, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
 
April 29, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
 Employee Satisfaction - Apr
 
April 15, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction - Mar
April 8, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
 
April 1, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
 
March 25, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction - Feb
March 18, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
March 11, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
March 4, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
 
February 26, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
 
February 19, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
 
February 12, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
 
February 5, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction - Jan
January 29, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
January 22, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
January 15, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction - Dec
January 8, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
December 18, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction - Nov
December 11, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
December 4, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
November 20, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
November 13, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
November 6, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction
October 30, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
October 23, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
October 16, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction
October 9, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
October 2, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
September 25, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
September 18, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
September 11, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
September 4, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
August 28, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
August 21, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
August 14, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
August 7, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
July 30, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
July 24, 2015
Customer Satisfaction
Network
Availability
Service Level
Response Time
Customer Care Center Support.
July 17, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
July 10, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
July 3, 2015
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction