Archived Results

The Customer Care Center tracks key performance indicator results for Technology Services. This data is invaluable in measuring our service level improvement and tracking our continued adherence to Technology Services' Service Level Agreement.  
June 30, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction, May, 2017  ​   
June 23, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
  ​   
June 16, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
  ​   
June 9, 2017
June 2, 2017
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May 26, 2017
Customer Satisfaction
Customer Satisfaction
Customer Satisfaction
Network Availability
Network Availability
Network Availability
Service Level Response Time
Service Level Response Time
Service Level Response Time
Customer Care Center Support
Customer Care Center Support
Customer Care Center Support
  ​   
Employee Satisfaction, April, 2017   
May 19, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
May 12, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
May 5, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
April 28, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
April 21, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
April 14, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction, March, 2017  
April 7, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
  
March 31, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
  
March 24, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
     
March 17, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
     
March 10, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
     
March 3, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
     
February 24, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction, February, 2017     
February 17, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
     
February 10, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction, January, 2017    
February 3, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
    
January 27, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
    
January 20, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
    
January 13, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
     
January 6, 2017
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
     
December 16, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
December 9, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction, November, 2016   
December 2, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
November 18, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction, October, 2016   
November 11, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
November 4, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
October 28, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
October 21, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
October 14, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction, September, 2016
October 7, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
     
September 30, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
     
September 23, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
        
September 16, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
       
September 9, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
       
September 2, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction August, 2016   
August 26, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction July, 2016   
August 19, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
August 12, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
August 5, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
   
July 29, 2016
Customer Satisfaction
Network Availability
Service Level Response Time
Customer Care Center Support
Employee Satisfaction June 2015-June 2016
July 22, 2016

​July 15, 2016
Customer Satisfaction
Customer Satisfaction
Network
Availability
Network
Availability
Service Level Response Time
Service Level Response Time
Customer Care Center Support
Customer Care Center Support
Employee Satisfaction June, 2016
July 8, 2016
Customer Satisfaction
Network
Availability
Service Level Response Time
Customer Care Center Support
​2015-2016 Results
2014-2015 Results