Customer Care Center Resources

Service Request Process

Board Meetings

Setup

Monitoring

Daily Procedures

Opening the Customer Care Center Daily

Sending Equipment to Repair

Receiving Equipment Returned from Repair

Receiving Equipment Returned by the Police Department

New Equipment for Pickup

Preparing Equipment for Redistribution 

Preparing Loaner Laptops for Use

Closing Procedure

Call In Procedures

Supporting the Home Access Center

School Messenger

Supporting Student Network Logins

Monitoring

Monitoring Network Service Availability 

Monitoring Wireless

Overdue Request Management

Crisis Management

Weekly Campus Reporting

Setting Service Level Agreement Status

Supporting Technology Service Technicians