CFISD Technology Services
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Customer Care Center Resources

Service Request Process

Board Meetings

Setup
Monitoring

Daily Procedures

Opening the Customer Care Center Daily
Sending Equipment to Repair
Receiving Equipment Returned from Repair
Receiving Equipment Returned by the Police Department
New Equipment for Pickup
Preparing Equipment for Redistribution 
Preparing Loaner Laptops for Use
Closing Procedure

Call In Procedures

Supporting the Home Access Center
School Messenger
Supporting Student Network Logins

Monitoring

Monitoring Network Service Availability 
Monitoring Wireless
Overdue Request Management
Crisis Management
Weekly Campus Reporting
Setting Service Level Agreement Status
Supporting Technology Service Technicians
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