Key Performance Indicator 4: Service Response
Complete service requests within the designated target resolution times as agreed upon in our Service Level Agreement (SLA)
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January - June, 2016

March 25, 2016
March 18, 2016

July - December, 2015

December 18, 2015
December 11, 2015
March 11, 2016
March 4, 2016
February 19, 2016
February 26,2016
February 12, 2016
February 5, 2016
January 29, 2016
January 22, 2016
January 15, 2016
January 8, 2016
December 4, 2015
November 20, 2015
November 13, 2015
November 6, 2015
October 30, 2015
October 23, 2015
October 16, 2015
October 9, 2015
October 2, 2015 
September 25, 2015
September 18, 2015
September 11, 2015
September 4, 2015
August 28, 2015
August 21, 2015
August 14, 2015
August 7, 2015 
July 30, 2015
July 24, 2015
July 17, 2015
July 10, 2015