Technician Training Opportunities
District Technicians must register through the Staff Development Application
Click here to access the Staff Development Registration System
Click here to access the Staff Development Registration System
First Year Technician Technology Services Overview Series
Technicians will review the parameters of support services offered by Technology Services. Specific utilization of the iSupport software will be reviewed as it pertains to efficiently serving the customer regarding district Service Level Agreements. Customer Service support skills will be identified, shared and discussed.
Topics:
Technicians will review the parameters of support services offered by Technology Services. Specific utilization of the iSupport software will be reviewed as it pertains to efficiently serving the customer regarding district Service Level Agreements. Customer Service support skills will be identified, shared and discussed.
Topics:
- Technology Services Support Overview
- Customer Service Support
- Connecting with the Customer
Food Service Equipment Training
The Technician will identify Food Service equipment and learn to troubleshoot common issues.
Course Goals include:
Syllabus Link - click here
The Technician will identify Food Service equipment and learn to troubleshoot common issues.
Course Goals include:
- Identify the components of the system
- Learn how to reimage a Point of Sale system.
- Troubleshoot common issues
- Identify specific escalation procedures and routes
Syllabus Link - click here
Laptop Repair I Training
The Technician will identify non-Warranty laptop issues and how to repair them
Course Goals include:
Syllabus Link - click here
The Technician will identify non-Warranty laptop issues and how to repair them
Course Goals include:
- Identify district adopted laptop models
- Utilizing Hayes TipWeb, determine the warranty of equipment.
- Learn the steps to replace laptop keyboards.
- Learn the steps to replace laptop LCD screens.
Syllabus Link - click here
Monitor Repair I Training
The Technician will identify non-Warranty monitors and how to repair them.
Course Goals include:
Syllabus Link - click here
The Technician will identify non-Warranty monitors and how to repair them.
Course Goals include:
- Understand the difference between ViewSomic VG730M and ViewSonic VG730M-# monitors.
- Identify tools necessary for repair
- Learn the steps to dismantle monitors
- Identify the different capacitors that can be found on a monitor power board. Locate and identify the microfarad and voltage ratings.
- Identify bad capacitors.
- Use solder and the soldering iron to remove and replace capacitors.
Syllabus Link - click here
Official District Asset Audit Training
Technicians will discuss the audit process procedure. Information will be shared regarding the most efficient means to complete a campus wide inventory audit. Service Level Agreements associated with the Inventory process will be reviewed to ensure compliance.
Course Goals include:
Syllabus Link - click here
Technicians will discuss the audit process procedure. Information will be shared regarding the most efficient means to complete a campus wide inventory audit. Service Level Agreements associated with the Inventory process will be reviewed to ensure compliance.
Course Goals include:
Syllabus Link - click here
Printer Repair I Training
The Technician will identify non-working printers and the steps to repair.
Course Goals include:
Syllabus Link - click here
The Technician will identify non-working printers and the steps to repair.
Course Goals include:
- Identify district adopted printer models
- Utilizing Hayes TipWeb, determine the warranty of the equipment.
- Identify tool(s) necessary for repair
- Define the consumable items
- Perform basic troubleshooting
Syllabus Link - click here
Raptorware vSoft Training
The Technician will identify the vSoft software and hardware system, and correctly install it at a campus.
Course Goals include:
Syllabus Link - click here
The Technician will identify the vSoft software and hardware system, and correctly install it at a campus.
Course Goals include:
- Identify the components of the system
- Understand the purpose of the Raptorware vSoft system
- Learn how to install the vSoft software, Raptor scanner, and Raptor printer.
- Learn how to calibrate the Raptor scanner.
- Learn how to perform a test print of an ID label.
Syllabus Link - click here
Courses Currently Under Construction
- Basic Software Troubleshooting
- Cash Drawers, Cash Registers, and Key Pads
- Cleaning Out the Closets: MDF/IDF/AP Expectations
- Day-to-Day Inventory Management
- Distance Learning
- Efficient Use of iSupport
- Effective Laptop Cart Management Processes
- Fax Machines
- E-mail Intricacies
- Getting to Know Processes and Procedures
- Imaging and Zac commands
- Inventory Basics
- Inventory Maintenance and Yearly Checkpoints
- Network Testing: Beginning-to-End Testing Setup and Support
- One Drive for the Technician
- One Note for the Technician
- Outlook for the Technician
- Power Supplies, Video Cards, and Desktop Components
- Projectors, SmartBoards, and Display Boards
- Printers
- Scanners
- Submitting, Reviewing, and Reconciling Inventory
- Successful Service Technician Strategies
- Telephony Troubleshooting
- Utilizing iSupport
- Wired Connectivity Troubleshooting
- Wireless Technology Troubleshooting
- Your Mobile Device: Efficiency in Action
