CFISD Technology Services
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Technology Services DIP 2017-2018 Progress

Leadership and Vision
DIP 5.2.101: Achieve excellent customer satisfaction levels of at least 95% as measured by customer follow-up surveys for all service requests.​
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DIP 5.2.102: Achieve employee well-being levels of at least 90% as measured by monthly employee satisfaction surveys.
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DIP 5.2.103: Conduct weekly transformation vision meetings that includes an agenda, a leadership topic focused on transformation and innovation, and a review of operational progress.​
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CUSTOMER CARE CENTER
DIP 5.2.13: Expand the Customer Care Center to include all Technology Services provided by the department by July 31, 2018.​
​All services provided by Technology Services staff will be originated by an isupport service request with actual hours tracked.
DIP 5.2.14: PublisH a technology services service catalog detailing all services provided by the department.
​​A published service catalog will be available from the Technology Services website.
DIP 5.2.15: RESOLVE AT LEAST 70% OF THE SERVICE REQUESTS COMING IN TO THE CUSTOMER CARE CENTER WITHOUT HAVING TO REASSIGN SERVICE TO OTHER TEAMS WITHIN THE TECHNOLOGY SERVICES DEPARTMENT.
A report will be generated at the end of the week showing how many service requests were resolved by Customer Care Center staff as compared to other teams within the Technology Services department.
DIP 5.2.16: RESOLVE AT LEAST 50% OF THE CUSTOMER CARE CENTER SERVICE REQUESTS RECEIVED WITHIN ONE DAY.
A report will be generated at the end of the week showing how many service requests were resolved by Customer Care Center staff within one day.
DIP 5.2.17: COMPILE DISTRICT INFORMATION ACCORDING TO THE 25 STANDARDS FOR THE TRUSTED LEARNING ENVIRONMENT APPLICATION AND APPLY FOR THE SEAL.
Submitted application for Trusted Learning Environment seal application by March 31, 2018.
DIP 5.2.18: DEVELOP AND IMPLEMENT A CYBER SECURITY AWARENESS PROGRAM BY MAY 31, 2018.
Implemented program following the requirements of the Trusted Learning Environment (TLE) as defined here: http://trustedlearning.org/
ACQUISITIONS, ASSETS, AND SUSTAINABILITY
ACQUISITIONS
ASSETS
SUSTAINABILITY
INFORMATION SERVICES AND APPLICATIONS
ESCHOOLPLUS
EFINANCEPLUS
PEIMS
DEVICE IMAGING AND INTEGRATION
DIP 5.2.501: Replace the district's antivirus program, Kaspersky, to secure all devices on the district's network.​
​December 15, 2017 - Kaspersky Removal
November 17, 2017 - Kaspersky Removal
DIP 5.2.502: Implement device encryption on all critical take home windows devices.​
January 26, 2018 - Device Encryption Planning
January 12, 2018 - Device Encryption Planning
February 23, 2018 - Device Encryption Planning
DIP 5.2.503: Establish online meetings such as Zoom or Skype with middle and high school technicians once a week.​
NETWORK INFRASTRUCTURE AND COMMUNICATIONS
ENTERPRISE COMMUNICATIONS NETWORKS
NETWORK MANAGEMENT OPERATIONS

Instructional Support Center North

10300 Jones Rd.
Houston, Tx 77065
281-897-4000

Instructional Support Center West

10494 Jones Rd.
Houston, Tx 77065
281-897-4000

Falcon Annex
Service Center

11330 Falcon Rd.
Houston, Tx 77064
281-807-8941

Holmsley
Service Center

7315 Hudson Oaks Dr.
Houston, Tx 77095
281-517-2185
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